Has this ever happened to you?
You show up at an appointment with an acquaintance and she's not there. After a bit, it becomes apparent that she's not just running late.
So you're going to give her a call. Her number is in your planner, but since you used your cell phone to confirm the appointment earlier in the day, you're just going to choose her number from your call history.
She's more of an acquaintance so you don't have her name stored in your contacts list, but there's the number without a name attached to it.
You hit, "Call".
Hey, it's Polly. Where are you? (very friendly and sing-songy and such)
I'm at home now and I really need some of that lotion.
Dead silence on my end.
I can swing by your place on Saturday and pick it up if that's ok with you.
You're racking my brain trying to figure out what is going on! Still not having a clue, you hear yourself saying, "Saturday? Sure, what time?"
I have this and that at noon, but then I've got blah, blah, blah. OMG! Got it! A customer you called three days ago when she happened to be at work and couldn't talk. Must have called you back when you were away from the phone. So how about 11:30?
Yes, yes, yes! [A la When Harry Met Sally] 11:30 is great! I'll have that lotion waiting for you!
You hang up, actually look at the call history, and call the right number.
- I managed to reschedule the original appointment for Saturday at my house.
- My customer had no idea I wasn't intending on calling her even though I asked where she was. Normally, that would sound like a really out of the norm question, but since I had caught her at work the last time I called, it sounded like I was really being super courteous even though I was actually being a bumbling idiot.
- I got a sale and she's willing to come to me to get it. Bonus!